Shipping policy

Shipping Policy

Last updated: September 6, 2026

At VARITA, we aim to provide a clear and reliable delivery experience. This Shipping Policy explains how orders are processed, dispatched and tracked when purchased through https://varita.uk/.

Shipping Destinations

We currently ship to customers in the United Kingdom and the United States. If your country or delivery address is not available at checkout, we are currently unable to deliver to that destination.

Where We Ship From

VARITA orders are dispatched from our international fulfilment network, including fulfilment partners located in China. Orders may be processed and transported through third-party logistics providers and international delivery carriers.

Order Processing

Orders are normally prepared for dispatch within 1–3 business days after payment has been successfully received. Business days do not include Saturdays, Sundays or public holidays.

During promotional periods, product launches, public holidays or periods of unusually high demand, order processing may take longer. If there is a significant delay before dispatch, we will contact you using the email address provided at checkout.

Estimated Delivery Times

Estimated delivery times are displayed at checkout where available. Delivery estimates begin after the order has been dispatched and are not guaranteed delivery dates.

International delivery times may vary because of customs clearance, carrier capacity, weather conditions, public holidays, incorrect address information or other circumstances outside our reasonable control.

Because orders may travel internationally from China, delivery can take longer than domestic delivery within the United Kingdom or the United States. Please allow additional time when placing an order during busy periods.

Shipping Costs

The available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase. Shipping costs may vary depending on the destination, order size, delivery method and any promotional offer available at the time of purchase.

If free shipping is shown at checkout, it applies only to the destinations, products and conditions specified at the time of purchase.

Tracking Your Order

When your order has been dispatched, we will normally send a shipping confirmation email containing the available tracking information.

You may use the tracking details provided in your shipping confirmation email or the Track Your Order page on our website to check the latest available delivery status.

Tracking information may take several business days to become active after dispatch. Some international shipments may show limited tracking updates while the parcel is moving between countries or being processed by customs.

Customs, Import Duties and Taxes

Orders shipped internationally may be subject to customs procedures, import duties, taxes, brokerage charges or other delivery-related fees imposed by the destination country.

Where applicable, charges collected at checkout will be shown before you complete your purchase. If customs duties, import taxes or carrier charges are not collected at checkout, they may be payable by the recipient before delivery or upon delivery.

VARITA does not control the amount, timing or assessment of customs charges imposed by the destination country or its authorities. Customers are responsible for providing accurate delivery and contact information and for cooperating with the carrier or customs authorities if additional information is required.

For orders delivered to the United Kingdom, applicable VAT, customs duty and delivery charges may depend on the order value, product classification and delivery destination.

For orders delivered to the United States, imported goods may be subject to United States customs requirements, duties, taxes or other import-related charges. Customers should ensure that the ordered products can be lawfully imported into their state or location.

Delays Caused by Customs or the Carrier

Customs clearance and carrier processing may delay delivery. Such delays are outside our direct control and may occur without advance notice.

If tracking shows that an order is awaiting customs clearance, payment of an import charge or additional information from the recipient, the customer should follow the instructions provided by the relevant carrier or customs authority.

Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order cannot be delivered because the address is incorrect, incomplete or inaccessible, please contact us at support@varita.uk as soon as possible. We will try to assist, but additional delivery charges, return charges or reshipping costs may apply where the issue resulted from incorrect information supplied by the customer.

If you notice an error in your delivery address immediately after placing an order, contact us as soon as possible. We cannot guarantee that address changes will be possible after an order has entered processing or been dispatched.

Delayed, Lost or Missing Orders

If your order has not arrived within the estimated delivery period, please check the tracking information first and then contact us at support@varita.uk with your order number.

We may contact the delivery carrier or logistics provider to investigate the shipment. Please allow reasonable time for the carrier investigation to be completed.

If an order is confirmed as lost in transit, we will review the circumstances and, where appropriate, arrange a replacement or refund in accordance with applicable law and the circumstances of the order.

A tracking status showing that an order was delivered may require additional verification with the carrier. Please contact us promptly if you believe an order has been incorrectly marked as delivered.

Damaged Parcels

If your parcel arrives visibly damaged, please take clear photographs of the outer packaging, shipping label and product before opening or as soon as possible after delivery.

Contact us at support@varita.uk with your order number and the photographs so that we can investigate the issue with the carrier and determine the appropriate solution.

Partial Deliveries and Incorrect Items

If your order arrives incomplete or contains an incorrect product, contact us at support@varita.uk with your order number and photographs of the parcel and the products received.

Please do not use or open an incorrect product while we investigate the issue. We will review the matter and, where appropriate, arrange a replacement, return or refund in accordance with applicable law.

Delivery Responsibility and Consumer Rights

Nothing in this Shipping Policy limits or excludes any mandatory consumer rights that apply to you under the laws of your country or region.

For customers in the United Kingdom, VARITA remains responsible for handling delivery issues in accordance with applicable consumer law. Estimated delivery times are not intended to remove or reduce any statutory rights you may have if an order is not delivered within the legally applicable period or an agreed delivery period.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery partners, shipping destinations, fulfilment arrangements or legal obligations. The latest version will be published on this page.

Contact Us

If you have a question about shipping, delivery or tracking, please contact us at:

VERITA HEALTH LTD
Trading as VARITA

Email: support@varita.uk

Website: https://varita.uk/

Business address:
2 Frederick Street
King’s Cross
London WC1X 0ND
United Kingdom