Refund policy

Return and Refund Policy

Last updated: September 6, 2026

At VARITA, we want you to feel confident when ordering from us. This Return and Refund Policy explains the commercial return guarantee available for each bundle, as well as the process for requesting a return or refund.

This policy does not limit or exclude any mandatory consumer rights that apply to you under applicable law. Where your statutory rights provide a longer or different protection, those rights will continue to apply.

Bundle-Specific Return Guarantees

The commercial return period depends on the bundle purchased. The applicable period begins on the date you receive your order.

You must contact us within 14 days of receiving your order to request a return. After contacting us within this period, you will have the remaining 16 days to send the eligible product back to us.

Bundle 2 — 35-Day Return Guarantee

You must contact us within 17 days of receiving your order to request a return. After contacting us within this period, you will have the remaining 18 days to send the eligible product back to us.

Bundle 3 — 40-Day Return Guarantee

You must contact us within 20 days of receiving your order to request a return. After contacting us within this period, you will have the remaining 20 days to send the eligible product back to us.

How to Request a Return

To request a return, contact us at support@varita.uk and include your order number, the email address used at checkout, the bundle purchased and the reason for your request.

Please contact us before sending any product back. We will review your request and provide the appropriate return instructions. Do not send products to our business address unless we have specifically instructed you to do so.

Return Conditions for Food Supplements

For health and hygiene reasons, food supplement products must be returned unopened, unused, sealed and in their original packaging.

We cannot accept a change-of-mind return if the product seal has been opened or the product has been used. This restriction does not affect your legal rights if the product is faulty, damaged, incorrectly supplied or not as described.

Return postage is the customer’s responsibility for a change-of-mind return. If we sent the wrong product, or the product arrived damaged or faulty, please contact us and we will provide further instructions.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or incorrect, please contact us at support@varita.uk as soon as possible and provide your order number and clear photographs of the product and packaging.

We will review the issue and, where appropriate, offer a replacement, repair or refund in accordance with your applicable consumer rights.

Refunds

Once we receive and inspect the returned product, we will confirm whether the return has been approved. Approved refunds will be issued to the original payment method.

Where required by applicable law, refunds will be processed within the applicable legal timeframe. We will normally refund the original standard delivery charge, but any additional cost for an express delivery option selected by you may not be refundable.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at support@varita.uk. We will try to cancel the order before dispatch, but cancellation may not be possible once the order has been handed to the delivery provider.

If the order has already been dispatched, you may need to follow the applicable return process described above.

United States Orders

For orders delivered to the United States, any mandatory consumer rights that apply under the laws of the relevant jurisdiction remain unaffected. Customs duties, import taxes or other charges may apply depending on the destination and may be payable by the customer unless stated otherwise at checkout.